Shipping policy

We ship across the United States from our facility in Griffin, Georgia.

Processing time

Orders are picked and packed within 1-2 business days of being placed. Orders placed on weekends or US public holidays begin processing the next business day.

Shipping rates and delivery times

Delivery estimates are counted in business days after processing and exclude weekends and holidays. They are estimates, not guarantees — carrier delays, weather and peak season can add time.

Where we ship

We currently ship to all 50 US states, including Alaska and Hawaii, plus US territories. We do not ship internationally at this time, and we cannot deliver to freight-forwarding addresses.

Order tracking

You'll get a confirmation email when you order, and a second email with a tracking number once your parcel ships. You can also check progress any time on our Track Your Order page.

Tracking can take up to 24 hours to show movement after you receive the number — that's normal and doesn't mean anything is wrong.

Lost, delayed or stolen parcels

If tracking hasn't updated for 7 consecutive days, contact us and we'll open a carrier investigation. If a parcel is confirmed lost in transit we'll send a replacement or refund you in full.

For parcels marked delivered but not found: check around your property and with neighbors, then contact us within 7 days. We'll help you file a carrier claim.

Incorrect addresses

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll refund the order minus original shipping, or re-ship once you cover the new postage.

Questions