Payment Policy

This policy explains how we take payment, what we accept, and how your payment details are protected when you order from Dambrea LLC.

Accepted payment methods

• Credit and debit cards — Visa, Mastercard, American Express, Discover, Diners Club and JCB
• Digital wallets — Shop Pay, Apple Pay, Google Pay and PayPal, where shown at checkout
• Shopify gift cards issued by this store

The methods available to you appear on the checkout page. If one you expect is missing, it may not be supported in your region or for your order total.

Currency

All prices are shown and charged in US dollars (USD). If your card is denominated in another currency, your bank sets the exchange rate and may add a foreign transaction fee we neither control nor receive.

When you are charged

Payment is authorised when you place the order and captured when the order is accepted for fulfillment. If we cannot fulfil an order, any authorisation is released or refunded in full.

You may briefly see a pending authorisation on your statement before the final charge settles. That is normal and not a double charge — pending authorisations usually clear within 3–5 business days.

Payment security

Payments are processed by Shopify Payments and other PCI-DSS Level 1 certified providers. Card details are entered directly into the processor's secure form — Dambrea LLC never sees, handles or stores your full card number.

The entire site runs over encrypted HTTPS (TLS). Eligible card payments are additionally protected by 3-D Secure (Visa Secure, Mastercard Identity Check), which may ask you to confirm the payment with your bank.

Sales tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. The exact amount is shown before you confirm payment, and appears as a separate line on your receipt.

Declined payments

If a payment is declined, the order is not placed. Common causes:

• Billing address does not match the one your bank holds
• Incorrect card number, expiry date or security code
• Insufficient funds, or a card limit reached
• Your bank's fraud screening blocked an unfamiliar merchant

Check the details and try again. If it still fails, contact your bank — they can see the decline reason, and we cannot.

Pricing errors

If a product is listed at an obviously incorrect price because of a typographic or system error, we may cancel the order and refund you in full, even after confirmation. We will always contact you first.

Refunds

Approved refunds are returned to the original payment method — we cannot redirect a refund to a different card or account. Processing takes 5–10 business days on our side; how quickly it then appears is set by your bank.

Full details are in our Refund & Return Policy, which allows 30 days from delivery.

Chargebacks

If something is wrong with your order, please contact us first — we can almost always resolve it faster than a bank dispute, which can take up to 90 days. We respond to all chargeback notifications with full order and delivery records.

Fraud prevention

Orders are screened automatically for fraud indicators. We may ask you to verify your identity or billing details before dispatch, and we reserve the right to cancel and refund any order we cannot verify.

Questions about a payment

Include your order number and we will look into it within one business day. Please never send full card numbers by email — we do not need them and cannot accept them.