Track Your Order
Enter the tracking number from your shipping confirmation email to see where your parcel is right now.
Looking for your tracking number?
It's in the shipping confirmation email we sent when your order left our facility. Check your spam or promotions folder if you can't find it.
You can also see every order and its status in your account.
Order status explained
| Status | What it means |
|---|---|
| Order confirmed | We have your order and payment. Packing starts within 1-2 business days. |
| Preparing for shipment | Being picked and packed now. |
| Shipped | With the carrier. Tracking may take up to 24 hours to show movement. |
| Out for delivery | On the vehicle, arriving today. |
| Delivered | Carrier has marked it delivered. |
Common tracking questions
My tracking number isn't working yet
Carriers can take up to 24 hours to register a new parcel. If it still shows nothing after that, get in touch.
Tracking hasn't moved in days
Short pauses are normal in transit. If there's been no update for 7 consecutive days, contact us and we'll open a carrier investigation.
It says delivered but I don't have it
Check around your property and with neighbors and household members first — parcels are often left in a safe spot. If it hasn't appeared within 24 hours, contact us within 7 days of the delivery date and we'll help file a claim.
Still need help?
259 Westchester Drive
Griffin, GA 30223-8301
United States
Email: cs@dambrea.com
Phone: (470) 541-9243
Support hours: Monday-Friday, 9:00 AM - 5:00 PM ET