Frequently Asked Questions

Orders

How long until my order ships?

We pack orders within 1-2 business days. You'll get a tracking email as soon as it leaves us.

Can I change or cancel my order?

Email cs@dambrea.com as soon as you can. If it hasn't entered fulfillment we'll change or cancel it and refund you in full. Once dispatched, our Refund Policy applies.

I never got a confirmation email

Check spam and promotions first. If it's not there, the address may have been mistyped at checkout — contact us and we'll resend it.

Shipping

What does shipping cost?

Standard is $8.00 and free on orders over $70. Express is $15.00.

How long does delivery take?

Standard arrives in 3-7 business days and Express in 2-3 business days, counted in business days after processing.

Do you ship internationally?

Not yet — we currently ship within the United States and its territories.

How do I track my order?

Use our Track Your Order page or the link in your shipping email.

Returns & refunds

What's your return window?

30 days from delivery, for unworn items with tags attached. Full details in our Refund Policy.

Do you charge restocking fees?

No, never.

Who pays return shipping?

We do when the item is wrong, damaged or faulty. For change-of-mind or sizing returns, the customer covers return postage.

How long do refunds take?

We inspect returns within 2 business days and refund within 5-10 business days to your original payment method.

Can I exchange for another size?

The quickest way is to return the original for a refund and place a new order, so you don't wait on stock.

Products

How do I find my size?

Each product page has a size guide. If you're between sizes or unsure, email us — we're happy to advise.

How should I care for my items?

Follow the garment's care label. As a rule, washing cold and hanging to dry keeps natural fibers looking right for far longer.

Payment & security

What payment methods do you accept?

All major credit and debit cards, plus the digital wallets shown at checkout. Payments are processed securely by Shopify Payments — we never see or store your full card details.

Is my information safe?

Yes. The site runs over encrypted HTTPS and card data is handled by a PCI-DSS compliant processor. See our Privacy Policy.

Contact